blahh maybe an admin can help me?

alright, i just installed this game and i keep getting the same error everytime the game starts for me.
the error is like "the server could not get answer your information to your character." or something along those lines. what is wrong?

i'm using a laptop and i have a lot of free space, i don't know why it keeps giving me that. it does take an awfully long time to load to the screen where they show your char. in town.